Preliminary feedback suggests the training should be incorporated into the new case manager training academy in the future. Followed by a carefully curated seminar, users work together to evaluate their approach and increase their ability to observe and interpret human behavior.ĭuring the initial phase, approximately 250 DFCS caseworkers and supervisors (15% of frontline staff) completed the learning cycle. Through VR, users are transported into real-world scenarios where they practice making tough decisions in stressful situations. Georgia DFCS partnered with Accenture to pilot AVENUES as supplemental training for their child welfare workers. The Georgia Division of Family & Children Services (DFCS) sought to accelerate the pace with which their child welfare caseworkers could build the experience and confidence to make the tough decisions faced daily.
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